Installed merchants
Open Wand Referrals from Shopify Admin and use Support for the fastest account-specific help and a persistent ticket history.
Founder-led support
Get the right help without the runaround.
Installed merchants can use the in-app support workspace for account context and ticket history. Founder led support typically replies within one business day during priority U.S. business hours. This is a service goal, not a guarantee, and Wand does not claim staffed phone support or 24/7 coverage.
General questions
Use the contact form for a general question. Include a Shopify store name only when it is needed to locate an account, and never share passwords or tokens.
Billing and plans
Review the public pricing page. Paid subscriptions are approved and billed through Shopify.
Privacy and legal
Read our Privacy Policy and Terms of Service, or use the private privacy path.
Frequently asked
Quick answers before you contact us.
Where do I find support inside the app?
Open Wand Referrals in Shopify Admin, then choose Support from the app navigation.
How is Wand Referrals billed?
Paid plans use Shopify billing. Shopify shows the amount and billing cycle before you approve a subscription.
Do you charge a percentage of affiliate sales?
No. Every plan has a 0% performance fee on approved referral sales.
Can you help me move from another affiliate platform?
The Migration Center is a controlled private beta for eligible shops. Founder-led support can discuss migration planning without promising access or general availability.
How do I request a product improvement?
Use the private feature-request path. Do not include customer, order, payout, tax, credential, or security data. A request is reviewed without promising delivery or roadmap placement.
How do I make a privacy or deletion request?
Use the private privacy path from the email address associated with your account and describe the request.
Need sales, billing, migration, privacy, or security routing? See all contact paths.